Returns & Refunds


All exchanges must be made within 7 days of purchase in Lagos. For orders outside lagos it’s 7 days from the date of receipt. Ziva Lagos reserves the right to reject returns sent beyond the return period limit or items which are not in the same condition in egg hunt they were received. Items must be in the same condition that they were received with tags intact and a receipt for proof of purchase.


Once we receive your item we will inspect it and notify you that we have received your item. We will immediately notify you on the status of your refund after inspecting the item. If your refund is approved we will initiate a refund to you based on your original method of payment within 5-7 working days.

Returns shipping:

The customer will be responsible for shipping costs for returning an item. Shipping costs are non refundable. If your refund is approved the cost of return shipping will be deducted from your refund.


All sales are final! No refunds and no exchange for sales items. No free alteration services are offered for sale items.

Custom orders:

All custom orders are not eligible for a refund or exchange. We will only offer alteration services for custom orders.